Shipping & Returns

SHIPPING

United States

Economy (5-8 business days) - $4.95 or free for orders over $45

Standard (3-4 business days) - $6.90 or free for orders over $45

Express (1-3 business days) - $16.40

All orders will be shipped out the next business day.

Please note that we do not ship orders over the weekend or during national holidays.

REFUND POLICY

14-Day Return/Exchange Policy for Handmade Products

At 11:11 Ambience, we take pride in our handmade products, crafted with care and high-quality materials. We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 14-day return/exchange policy under the following conditions:

Returns

Eligibility: You may return your item within 14 days of receiving it. To be eligible for a return, the item must be unused, in its original condition.

Return Process: To initiate a return, please contact us at support@1111ambience.com with your order number and reason for the return. We will provide you with a return authorization and instructions on how to send the item back.

Shipping Costs: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure they arrive safely.

Refunds: Once we receive your returned item, your refund will be processed, and a credit will automatically be applied to your original payment method within a few business days.

Exchanges

Exchange Eligibility: If you would like to exchange your item for a different size or color, please contact us within 14 days of receiving your order.

Exchange Process: Similar to returns, please reach out to us with your order details. We will guide you through the exchange process.

Shipping for Exchanges: You will be responsible for the shipping costs associated with returning the original item. We will cover the shipping costs for sending out the exchanged item.

Non-Returnable Items

Please note that certain items are non-returnable, including:

Custom or personalized orders
Items marked as final sale

Damaged/Lost in transit

If you receive a damaged item, please contact us within 48 hours of delivery. We will work with you to resolve the issue promptly.

For any questions regarding returns or exchanges, please reach out to us at support@1111ambience.com and we will get back to you with-in 24hrs Mon-Fri. We’re here to help!

Thank you for supporting a small business! We appreciate your support of handmade craftsmanship.